CUSTOMER BILL OF RIGHTS

Ø Outstanding customer service — Our goal is to provide only the very best service possible!

Ø Receive prompt, courteous service and accurate information

Ø Receive the best accommodations available at time of reservation in the price range requested

Ø Enter a clean, comfortable, well-stocked home or condo with basic amenities that include soap, paper products, high-speed internet service, televisions, DVD player, and appliances that are in good working order

Ø Have confidentiality respected

Ø Receive value for the money spent in their lodging experience

Ø Be informed when there are delays or when things go wrong, and be treated with care in these circumstances

Ø Comment on his/her guest experience and receive prompt response to comments, concerns and suggestions

Ø Be treated with respect and in a way that shows Beach-N-Bay Getaways really cares about concerns, fixing the problem, and the guest's inconvenience